Carrier – Level 3

• Who owns the process? Billing Group (see Contacts – Billing) RED/Blue vs Orange
  • Lyndsay X or Donielle Miller P: 720.888.4976 -E: Donielle.Miller@level3.com
• What is the billing cycle? 1st of the Month
• Billing Process: http://idc1aol1004/bac  or Billing Assistance Center

Portal –

• Where is the portal?
• How do I add a user?
• Which features can we do on the portal?
• How to I do …”X”…, on the Portal?

Sales – 

• Renewals?
• Upgrades?
• Special Pricing
• Contracts (Automated online tools – IFO/Scenario Manager)
• T&Cs with SLAs (Orange / Red)
• MSA
• Legal Contract changes

Support / Account Related – 

•  Account Numbers (how to get)

Installation / Provisioning

• Porting
• SIP – Pre-Installation Worksheet
• SIP?
• Security?
• CDN?
• BGP?
• Router Settings for Internet?
• How long does it take?: http://your.level3.com/customer-readiness

Escalations – 

• Sales Related
• Support / Account Related
• Installation Related
• Billing Related
• Outage Related
• MACD Related