Home / Carrier – Level 3

Carrier – Level 3

Billing

  • Who owns the process? Billing Group (see Contacts – Billing) RED/Blue vs Orange
    • Lyndsay X or Donielle Miller P: 720.888.4976 -E: Donielle.Miller@level3.com
  • What is the billing cycle? 1st of the Month
  • Billing Process: http://idc1aol1004/bac  or Billing Assistance Center

Portal –

  • Where is the portal?
  • How do I add a user?
  • Which features can we do on the portal?
  • How to I do …”X”…, on the Portal?

 

Sales – 

  • Renewals?
  • Upgrades?
  • Special Pricing
  • Contracts (Automated online tools – IFO/Scenario Manager)
  • T&Cs with SLAs (Orange / Red)
  • MSA
  • Legal Contract changes

Support / Account Related – 

  •  Account Numbers (how to get)

Installation / Provisioning

 

Escalations – 

  • Sales Related
  • Support / Account Related
  • Installation Related
  • Billing Related
  • Outage Related
  • MACD Related

QUESTIONS: